1) What material is used for Cranns locks?
Cranns locks are made of high-grade 304 stainless steel, which is corrosion-resistant, pry-resistant, easy to clean, and durable. This material ensures the locks’ security, durability, and ease of maintenance.
Last updated: March 05, 2024 04:15
2) Why are there non-alarm mode and alarm modes – Alarm Off?
a. Non-alarm mode is designed for short-term parking and helps reduce battery consumption.
b. Alarm mode with alarm off is designed for users who prefer to disable the alarm before
Last updated: March 05, 2024 04:15
3) Why can't I connect to the app?
There are several reasons why you may not be able to connect to the app:
a. Check if the lock is in non-alarm mode because Bluetooth broadcast is not available in non-alarm mode. b. Check if the battery is depleted. c. Since the lock connects to the app via Bluetooth, the app requires location permission to operate. Make sure the location is turned on to establish a connection.
Last updated: March 05, 2024 04:15
4) Can two phones connect to the lock device simultaneously?
No, only one phone can be connected at a time. If another phone wants to connect, the previous connection needs to be terminated first.
Last updated: March 05, 2024 04:15
5) Why don't I hear the "Di" sound when exiting the alarm mode or non-alarm mode?
The system requires triggering the vibration sensor to activate the disc scanner and unlock the lock. A gentle tap on the lock body can trigger the vibration sensor, allowing the disc scanner to scan the disc and return to standby mode after about 5 seconds. (https://www.youtube.com/shorts/yKi2vZdJ19E)
Last updated: March 05, 2024 04:15
6) How can I add my shipping address? (NEW ON KICKSTARTER)
After the campaign ends, you’ll receive a survey to add your shipping address and pay the shipping fees.
Last updated: March 05, 2024 04:15
7) When can I expect to receive my order?
All the orders will be shipped in SEP 2024
Last updated: March 05, 2024 04:15
8) Return policy
Unfortunately, we don’t offer any refunds after the campaign ends.
Support from our Kickstarter backers allows us to run production, gain feedback and design new products. Kickstarter products are referred to as “rewards” because they are not purchases in the traditional sense.
Last updated: March 05, 2024 04:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.